Long-term care (LTC) residents and their families consider call light response an important factor when choosing an LTC facility. Government studies have shown that the number one complaint of an LTC resident is failure of staff to respond to call lights or requests by residents for assistance.
There are many reasons for unacceptable response times, unreasonable expectations of residents, too many routine calls, breakdowns in communication between staff, or other reasons just to name a few. Regardless, its clear that response time can have an undesirable impact on resident satisfaction and facility census.
Staff rounding policies can be an effective way to reduce routine calls and establish a higher level of resident satisfaction. TekTone’s nurse call systems provide the critical metrics you need to improve resident and staff satisfaction through better call light response time and rounding efficiency.
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